Beauty Online Supply Policies

SHIPPING

 

 

All shipments made through Beauty Online Supply are shipped through UPS. 

**Please note: We cannot deliver to P.O box and APO addresses.
**Currently we only ship within mainland United States.

Orders are packed and shipped Monday-Friday only.

Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day. Your order will be shipped Standard Service. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, beautyonlinesupply.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

 

PAYMENT METHODS

Beautyonlinesupply.com accepts:

  • Visa
  • MasterCard
  • American Express
  • Discover
 

We do not accept cash, or checks. Our pricing is based on the SRP (suggested retail price) of the Manufacture. We do not sell items at wholesale price level. 
To continue positive customer experience we plan to have monthly promotions through beautyonlinesupply.com through our website and social media sites, such as facebook and twitter.

If you are a subscribed member to beautyonlinesupply.com you will be notified about our sales and giveaway promotions through our 3rd party email service (constant contact). You have the option to opt out of these emails.

Please note: you will only be charged when your order has shipped. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

 

CHANGE AN ORDER

We start working on your order as soon as it is placed, so we are unable to cancel or make any changes to an order after it has been confirmed.

 

 

RETURN & EXCHANGE

 

HOW TO RETURN 

Returns are accepted within 30 days from the shipped date. Please note all merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed. 

 

RETURN

Your order will include an invoice.

Securely pack your merchandise and invoice in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).  We will only refund the shipping cost if the return is a result of our error.

Mail your online returns to the following address: 

57 Seaview Blvd, Port Washington, NY

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement

 

DAMAGED / DEFECTIVE PRODUCT

If you receive a damaged or defective item from us, please contact help@beautyonlinesupply.com and we will help you exchange or return the item.

 

EXCHANGE

Merchandise exchanges can be made using any of the return options above. If you want to exchange your item, please contact help@beautyonlinesupply.com and we will help you.

We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be refunded.

Please note that the Exchange Label is not pre-paid, therefore, you will be responsible for the exchange shipping cost.

 

REFUNDS

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

 

PRIVACY AND SECURITY

Beautyonlinesupply.com Safe Shopping Guarantee covers every credit card purchase on our site. 

Beautyonlinesupply.com protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. Beautyonlinesupply.com uses digital certificates provided by Thawte, which are required for SSL, the industry standard for encryption. SSL technology encrypts data allowing only beautyonlinesupply.com to decode your information and helps to create a secure environment for transactions on the Internet.


In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. 

We do NOT provide or sell online customer information to any outside companies or third parties. Beautyonlinesupply.com compiles customer information in an effort to improve and enhance our customers' online shopping experience. We may use this information for our own marketing and promotional purposes.

 

QUESTIONS?

Please contact to help@beautyonlinesupply.com

10:00 AM to 5:00 PM (EST) Monday - Friday (Business day)